All systems are operational

Past Incidents

Sunday 9th November 2025

No incidents reported

Saturday 8th November 2025

No incidents reported

Friday 7th November 2025

No incidents reported

Thursday 6th November 2025

API calls to document capturing services are failing

The issue where asynchronously submitted jobs are not picked up is escalating and also affecting synchronously submitted documents. These API calls will currently fail.

  • The document capturing services have been restored. Syncronous API calls will succeed again as normal. A backlog of asynchronous jobs is currently being processed, and will be completed over the next hours.

    Update: The backlog of asynchronous jobs has been processed, and all services operate as normal again.

    • Asynchronously submitted jobs are picked up later than usual

    We are noticing an increase in queue time for jobs submitted through the asynchronous API. While async jobs submitted are typically picked up within a minute, we currently observe processing times exceeding one hour. We expect that all submitted jobs will eventually be processed.

    We are currently investigating the root cause of the issue.

    Update: this issue has been resolved.

  • Jobs that are submitted synchronously are currently affected as well. Requests may take longer than usual, or timeout.

    • Wednesday 5th November 2025

    No incidents reported

    Tuesday 4th November 2025

    No incidents reported

    Monday 3rd November 2025

    High load on DocHorizon financial capturing model

    The DocHorizon financial model is currently having availability issues due to an exceptional high load on our infrastructure. As a result, processing a document might take longer than usual, or time out.

    We are currently investigating and implementing a fix.

  • We found an issue with a service that wasn't scaling correctly for the workload. After implementing a fix, processing times returned to normal.