All systems are operational

Past Incidents

Sunday 13th August 2023

No incidents reported

Saturday 12th August 2023

No incidents reported

Friday 11th August 2023

No incidents reported

Thursday 10th August 2023

No incidents reported

Wednesday 9th August 2023

No incidents reported

Tuesday 8th August 2023

No incidents reported

Monday 7th August 2023

Klippa Custom OCR API Document processing issues when User Data Sets are used

We are currently investigating an issue that causes some requests that use the user data sets feature to fail. These requests currently fail with a 500 Internal Server error.

  • The rollback has successfully resolved the issue. The API is fully operational again.

  • The release has been rolled back, we are watching our monitoring systems to make sure that the issue has been resolved.

  • We have identified the origin of the problem back to a release of more than a week ago, we are currently in the process of rolling back the release.