All systems are operational

Stickied Incidents

Thursday 5th September 2024

Klippa DocHorizon Flow builder issue on DocHorizon platform

The flow builder is currently unavailable due to an outage of a backend component. We are currently investigating the issue.

  • A fix has been implemented, tasks will be picked up as normal again.

  • Past Incidents

    Sunday 13th August 2023

    No incidents reported

    Saturday 12th August 2023

    No incidents reported

    Friday 11th August 2023

    No incidents reported

    Thursday 10th August 2023

    No incidents reported

    Wednesday 9th August 2023

    No incidents reported

    Tuesday 8th August 2023

    No incidents reported

    Monday 7th August 2023

    Klippa Custom OCR API Document processing issues when User Data Sets are used

    We are currently investigating an issue that causes some requests that use the user data sets feature to fail. These requests currently fail with a 500 Internal Server error.

  • The rollback has successfully resolved the issue. The API is fully operational again.

  • The release has been rolled back, we are watching our monitoring systems to make sure that the issue has been resolved.

  • We have identified the origin of the problem back to a release of more than a week ago, we are currently in the process of rolling back the release.