All systems are operational
Maintenance
Planned maintenance for Klippa AI Services

To ensure our service will continuously serve you properly, we are planning a window for maintenance. This will be used for security patches, network updates and performance improvements.

Please be aware that you can experience a lack of performance or even downtime in the time window of the night of November 10th/11th between 20:00 and 04:00 CEST.

Past Incidents

Thursday 10th August 2023

No incidents reported

Wednesday 9th August 2023

No incidents reported

Tuesday 8th August 2023

No incidents reported

Monday 7th August 2023

Klippa Custom OCR API Document processing issues when User Data Sets are used

We are currently investigating an issue that causes some requests that use the user data sets feature to fail. These requests currently fail with a 500 Internal Server error.

  • The rollback has successfully resolved the issue. The API is fully operational again.

  • The release has been rolled back, we are watching our monitoring systems to make sure that the issue has been resolved.

  • We have identified the origin of the problem back to a release of more than a week ago, we are currently in the process of rolling back the release.

    • Sunday 6th August 2023

    No incidents reported

    Saturday 5th August 2023

    No incidents reported

    Friday 4th August 2023

    No incidents reported