Some systems are experiencing issues

Stickied Incidents

Thursday 13th November 2025

Klippa DocHorizon Unavailability of LLM supported services

Services that are supported by an LLM, such as the Prompt Builder, Salary Slips and Bank Statements are affected by an issue with our upstream LLM provider. Services that do not use LLMs such as Financial and Identity are not affected.

  • The issue has been fixed at the upstream provider. We are watching the error rates of our API to confirm that it has been fixed.

  • Past Incidents

    Friday 11th February 2022

    No incidents reported

    Thursday 10th February 2022

    No incidents reported

    Wednesday 9th February 2022

    No incidents reported

    Tuesday 8th February 2022

    No incidents reported

    Monday 7th February 2022

    No incidents reported

    Sunday 6th February 2022

    No incidents reported

    Saturday 5th February 2022

    No incidents reported