Some systems are experiencing issues

Stickied Incidents

Thursday 13th November 2025

Klippa DocHorizon Unavailability of LLM supported services

Services that are supported by an LLM, such as the Prompt Builder, Salary Slips and Bank Statements are affected by an issue with our upstream LLM provider. Services that do not use LLMs such as Financial and Identity are not affected.

  • The issue has been fixed at the upstream provider. We are watching the error rates of our API to confirm that it has been fixed.

  • Past Incidents

    Sunday 3rd January 2021

    No incidents reported

    Saturday 2nd January 2021

    No incidents reported

    Friday 1st January 2021

    No incidents reported

    Thursday 31st December 2020

    No incidents reported

    Wednesday 30th December 2020

    No incidents reported

    Tuesday 29th December 2020

    No incidents reported

    Monday 28th December 2020

    No incidents reported