Some systems are experiencing issues

Stickied Incidents

Thursday 13th November 2025

Klippa DocHorizon Unavailability of LLM supported services

Services that are supported by an LLM, such as the Prompt Builder, Salary Slips and Bank Statements are affected by an issue with our upstream LLM provider. Services that do not use LLMs such as Financial and Identity are not affected.

  • The issue has been fixed at the upstream provider. We are watching the error rates of our API to confirm that it has been fixed.

  • Past Incidents

    Sunday 27th December 2020

    No incidents reported

    Saturday 26th December 2020

    No incidents reported

    Friday 25th December 2020

    No incidents reported

    Thursday 24th December 2020

    No incidents reported

    Wednesday 23rd December 2020

    No incidents reported

    Tuesday 22nd December 2020

    No incidents reported

    Monday 21st December 2020

    No incidents reported