Status
Service availability issues due to a problem with an upstream service provider
Major incident
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2026-10-01 20:30 CEST
· 12 hours, 55 minutes
Updates
Resolved
October 2, 2026 · 09:25 CEST
The elevated error rates are resolved with our upstream provider. All systems are operating correctly again.
Monitoring
October 1, 2026 · 21:14 CEST
We have implemented a workaround that should bring back stability to the platform. We are closely monitoring the situation with the upstream provider.
Issue
October 1, 2026 · 20:30 CEST
We are currently seeing elevated error levels across all requests that require OCR to be performed due to an with an upstream service provider. We are currently investigating the issue.
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