Availability issues on the promptbuilder
Major incident
DocHorizon Platform
DocHorizon Platform Prompt Builder
2026-01-27 14:31 CET
· 3 hours, 57 minutes
Updates
Monitoring
January 27, 2026 · 17:31 CET
We’re seeing greatly increased success rates on prompt builder calls and are monitoring the situation. We are awaiting confirmation from Microsoft Azure that issues have been resolved before closing this incident.
Issue
January 27, 2026 · 14:31 CET
Requests made to the DocHorizon Prompt Builder service may fail due to a model deployment issue at our hosting provider Microsoft Azure. We recommend retrying requests and expect that the issue is resolved soon.
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