All systems are operational

Past Incidents

Friday 14th November 2025

No incidents reported

Thursday 13th November 2025

Klippa DocHorizon Unavailability of LLM supported services

Services that are supported by an LLM, such as the Prompt Builder, Salary Slips and Bank Statements are affected by an issue with our upstream LLM provider. Services that do not use LLMs such as Financial and Identity are not affected.

  • The issue has been fixed at the upstream provider. We are watching the error rates of our API to confirm that it has been fixed.

  • Wednesday 12th November 2025

    No incidents reported

    Tuesday 11th November 2025

    No incidents reported

    Monday 10th November 2025

    No incidents reported

    Sunday 9th November 2025

    No incidents reported

    Saturday 8th November 2025

    No incidents reported